Frequently Asked Questions

Services

What is Antar?
A platform where you can connect with South Asian language-speaking online psychologists. You can find a specialist who can help you and get emotional support sessions in a safe space.
Will someone from countries like India, Pakistan, Bangladesh understand what I’m going through here in America?
A lot of our psychologists have studied in the US and gone back home to practice. They understand what it means to have a bi-cultural identity and see a lot of non-resident folks in their practice. We also have US-based therapists if they might be a better fit for you!
Does this service replace in-person psychologist therapy?
The professionals on our platform have professional licenses from South Asian countries of origin or have studied here. However, although the service available on our platform may have similar benefits, it is not a traditional psychiatry, psychology, or therapy service with professionals licensed in the United States. Your provider will not be able to make any diagnosis, prescribe medications, and we do not accept health insurance at this time.
How do sessions with an online psychologist work?
Sessions with our team of online psychologists are conducted remotely. With our platform you can filter and find psychologists specialized in different fields. After registering, you can schedule an appointment once we reach out to you. Once you have scheduled the appointment, you will receive an invitation to your email that will have a Google Meet link. The session is conducted through Meet at the agreed time by video call. You only need a good internet connection!
Do I need to download any app for the session?
We use the Google Meets as a platform to conduct therapy. We recommend that you download the Zoom app on your computer and/or cell phone to have the call.
How can I schedule a session?
Click on any of the “Book Now” or “Schedule Calls” buttons to enter your details. After this, you will receive a confirmation email with the Google Meet link to access your session.
Can they assign you to a psychologist?
Yes! We can match you to one based on your needs, preferences and availability.
What kind of problems can be treated with this service?
The professionals on our platform deal with a variety of topics, including: bi-cultural identity, family systems, anxiety, stress, depression, self-esteem or lack of confidence, relationship problems, pace of life, personal development, sexuality and gender.

Payments & cancellations

What methods can I use to pay for psychology sessions?
We use Stripe for payments!
Can a psychology session be cancelled?
You can change or cancel your appointment up to 12 hours before the start of the appointment. If you register for a session and do not give us notice of cancellation 12 hours before the session, you will be charged a $20 no-show fee.
How do I cancel or reschedule my session more than 12 hours in advance?
In our confirmation and reminder emails you will have the option to reschedule or cancel your session 12 hours before the session.
What happens if I log in late to my psychology session?
Our psychologists wait up to 15 minutes from the start of the session. If you do not connect within this time, the psychologist may abandon the session.
Do you accept payments with health insurance?
We do not currently accept payment via health insurance for the services available on the platform. We hope to be able to accept health insurance in the future.

Psychologists

What are the credentials of psychologists?
The psychologists on the platform are certified and licensed in India, UK or US and a lot of them have had their education in the US as well. While their experience and backgrounds vary, all have at least four years and 500 hours of practical experience. Since the professionals on the platform are not licensed in the United States, our service is limited to emotional support and life coaching .
We do not provide diagnoses or medical prescriptions through the platform, nor do we accept health insurance at this time.